Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the FAT CAT DESSERTS LIMITED website and services. By accessing our website or placing an order, you agree to be bound by these Terms.

FAT CAT DESSERTS LIMITED is a company registered in England and Wales with registration number 14558989. Our registered address is 34 Park Parade, London, England, NW10 4JE.

2. Definitions

• "Company" refers to FAT CAT DESSERTS LIMITED
• "Customer" or "You" refers to the individual placing an order
• "Products" refers to the desserts and related items we offer
• "Services" refers to our delivery and related services
• "Website" refers to our online platform

3. Orders and Acceptance

3.1 Order Process

• All orders are subject to availability and confirmation by us
• We reserve the right to refuse any order at our discretion
• Order confirmation does not guarantee delivery time
• We will contact you to confirm order details and delivery arrangements

3.2 Product Information

• We strive to ensure product descriptions and images are accurate
• Actual products may vary slightly from images due to handmade nature
• Ingredient lists are provided for information only
• Please inform us of any allergies or dietary requirements when ordering

4. Pricing and Payment

4.1 Pricing

• All prices are in British Pounds (£) and include VAT where applicable
• Prices are subject to change without notice
• Delivery charges are additional and will be clearly stated
• The price payable is the price displayed at the time of order confirmation

4.2 Payment Terms

• Payment may be made by cash on delivery or bank transfer
• Payment is due upon delivery or as otherwise agreed
• We reserve the right to request payment in advance for large orders
• Failure to pay may result in order cancellation

5. Delivery

5.1 Delivery Areas

• Same-day delivery available in Greater London (orders before 2 PM)
• Next-day delivery available nationwide across the UK
• Collection available from our London location
• Delivery charges vary by location and service type

5.2 Delivery Terms

• Delivery times are estimates and not guaranteed
• Someone must be available to receive the delivery
• We are not liable for delays due to circumstances beyond our control
• Failed delivery attempts may incur additional charges

6. Cancellations and Refunds

6.1 Order Cancellation

• Orders may be cancelled up to 4 hours before scheduled delivery
• Cancellation after this time may incur charges
• Custom orders cannot be cancelled once production has begun
• We reserve the right to cancel orders due to unforeseen circumstances

6.2 Refunds

• Refunds are considered on a case-by-case basis
• Quality issues must be reported within 24 hours of delivery
• Refunds may be offered as credit for future orders
• We do not refund for change of mind or incorrect addresses provided

7. Product Quality and Safety

7.1 Food Safety

• All products are made in accordance with UK food safety regulations
• Products should be consumed within recommended timeframes
• Refrigeration may be required for certain products
• We cannot guarantee products are suitable for all dietary requirements

7.2 Allergens

• Our products may contain common allergens including nuts, dairy, eggs, and gluten
• Cross-contamination may occur in our production facility
• Please inform us of any allergies when ordering
• We cannot guarantee allergen-free products unless specifically stated

8. Liability and Warranties

8.1 Limitation of Liability

• Our liability is limited to the value of the order
• We are not liable for indirect or consequential damages
• We do not warrant that our service will be uninterrupted or error-free
• Nothing in these terms excludes liability for death or personal injury

8.2 Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or supplier issues.

9. Intellectual Property

• All content on our website is protected by intellectual property rights
• You may not reproduce, distribute, or use our content without permission
• Our trademarks and branding may not be used without authorization
• Recipe information and techniques are proprietary to our business

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in accordance with GDPR and UK data protection laws.

11. Website Use

11.1 Acceptable Use

• You must use our website lawfully and responsibly
• Do not attempt to gain unauthorized access to our systems
• Do not transmit harmful code or interfere with website functionality
• Do not use our website for fraudulent purposes

11.2 User Content

• Any content you submit must be lawful and appropriate
• You grant us license to use submitted content for business purposes
• We reserve the right to remove inappropriate content
• You are responsible for any content you submit

12. Governing Law

These Terms are governed by and construed in accordance with English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of revised Terms.

15. Contact Information

If you have any questions about these Terms, please contact us:

16. Dispute Resolution

We aim to resolve any disputes amicably. If you have a complaint, please contact us first. If we cannot resolve the matter, you may refer the dispute to the appropriate consumer protection authority or seek legal advice.